A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and
the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?
Correct Answer:
A
When a Blue Screen of Death (BSOD) appears on a Windows workstation, it indicates that there is a serious problem with the operating system. The stop code displayed on the BSOD can provide valuable information to help determine the cause of the issue. The stop code is a specific error code that is associated with the BSOD, and it can help identify the root cause of the problem.
In this scenario, the user has encountered a BSOD and has restarted the PC, only to see the BSOD reappear. This suggests that the problem is persistent and requires further investigation. By analyzing the stop code displayed on the BSOD, a technician can begin to identify the underlying issue and take appropriate actions to resolve it.
A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?
Solution:
Malware is malicious software that can cause damage or harm to a computer system or network4. A technician has verified a computer is infected with malware by observing unusual behavior, such as slow performance, pop-ups, or unwanted ads. The technician isolates the system and updates the anti-malware software to prevent further infection or spread of the malware. The next step is to run repeated remediation scans until the malware is removed. A remediation scan is a scan that detects and removes malware from the system. Running one scan may not be enough to remove all traces of malware, as some malware may hide or regenerate itself.
Does this meet the goal?
Correct Answer:
A
A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?
Correct Answer:
D
Changing the network channel is the best solution to minimize the issue of employees and patients not being the only people on the Wi-Fi network5
References: 3. Sample CompTIA Security+ exam questions and answers. Retrieved from https://www.techtarget.com/searchsecurity/quiz/Sample-CompTIA-Security-exam- questions-and-answers
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
Correct Answer:
A
Risk analysis is the process of identifying and evaluating the potential threats and impacts of a change on the system, network, or service. It is an essential step before approving a change request, as it helps to determine the level of risk, the mitigation strategies, and the contingency plans. Risk analysis also helps to prioritize the change requests based on their urgency and importance12.
References: 1 The Change Request Process and Best Practices(https://www.processmaker.com/blog/it-change-request-process-best- practices/)2 Risk Assessment and Analysis Methods: Qualitative and Quantitative(https://www.isaca.org/resources/isaca-journal/issues/2021/volume-2/risk- assessment-and-analysis-methods).
A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?
Correct Answer:
A
Personalization is a Windows 10 setting that allows a user to modify the desktop wallpaper, as well as other aspects of the appearance and behavior of the desktop, such as colors, themes, sounds, etc. Apps is a Windows 10 setting that allows a user to manage the installed applications and their features. Updates is a Windows 10 setting that allows a user to check for and install the latest updates for the OS and other components. Display is a Windows 10 setting that allows a user to adjust the screen resolution, brightness, orientation, etc. Verified References: https://www.comptia.org/blog/windows-10-settings https://www.comptia.org/certifications/a