Which steps to develop a renewal quote are valid?

1. A. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
2. B. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
3. C. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
4. D. Position the new technology, create a Quote, Order the Quote.

Correct Answer: A

Which architecture addresses customer needs for voice, video, and data?

1. A. Security
2. B. Data Center
3. C. Collaboration
4. D. Enterprise networking

Correct Answer: C
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more.Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.

Which is the first step in a solutions-led sales approach?

1. A. present quote to customer
2. B. examine previous purchases
3. C. identify the latest technology release
4. D. understand the customer's objectives

Correct Answer: D

Which critical task must a Renewals Manager perform during the Qualification phase?

1. A. Deliver a quote.
2. B. Share the proposal with the customer.
3. C. Develop a Customer Success Plan.
4. D. Validate customer inventory.

Correct Answer: D

What is the goal of licensing at Cisco? (Choose the best answer.)

1. A. Right to use
2. B. Smart License
3. C. Classic PAK
4. D. Standby License

Correct Answer: B