An administrator Creates a custom text area field on the Account object and adds it to the service
team's page layout. The services team manager loves the addition of this field and wants it to appear
in the highlights panel so that the services reps can quickly find it when on the Account Page
How should the administrator accomplish this?

1. A. Create a new page layout and a new section titled highlights panel.
2. B. In the Account object manager, create a custom compact layout.
3. C. From the page layout editor, drag the field to the highlights panel.
4. D. Make the field required and move it to the top of the page.

Correct Answer: B
Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout.References: https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5

Ursa MajorSolar uses Opportunity to track sales of solar energy products. The company has two
separate sales teams that focus on different energy markets. The Services team also wants to use
Opportunity to track installation. All three teams will need to usedifferent fields and stages. How Should the administrator configure this requirement?

1. A. Create three sales processe
2. B. Create three record types and one page layout.
3. C. Create one sales proces
4. D. Create three record types and three page layouts.
5. E. Create three sales processe
6. F. Create three record types and three page layouts.
7. G. Create one sales proces
8. H. Create one record type and three page layouts.

Correct Answer: C
A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout controls the layout and organization of detail and edit pages for a specific object and record type combination. To meet the requirement of having different fields and stages for each team, you need to create three sales processes for each market segment, three record types for each sales process, and three page layouts for each record type. References: https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5https://he lp.salesforce.com/s/articleView?id=sf.customize_layout.htm&type=5

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

1. A. Add the knowledge component to the page layout.
2. B. Add the Knowledge component list to the page layout.
3. C. Add the Knowledge related list to the page layout.
4. D. Add the knowledge related list to the record page

Correct Answer: C
The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the pagelayout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References: https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type= 5https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5

Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?

1. A. Case and Opportunity
2. B. Account and User
3. C. Contact, Lead, and Person Account
4. D. Individual, User, and Account

Correct Answer: C
Contact, lead, and person account are three objects that will have the individual field available for tracking data privacy information when data protection and
privacy is enabled for an org. The individual object is an object that stores data privacy preferences and requests for customers who are subject to privacy regulations such as GDPR; it can be linked to contact, lead, or person account records using the individual field. Case and opportunity, account and user, or individual, user, and account are not combinations of objects that will have the individual field available for tracking data privacy information; they either do not store customer data or do not support individual object relationships.References:https://help.salesforce.com/s/articleView?id=sf.individual_object.h tm&type=5

AW Computing would like to improve its Case Lightning record page by including:
• A filtered component to display a message in bold font when a case is saved as acriticalrecord
type.
• A quick way to update the account status from the case layout.
Which twocomponents should an administrator use to satisfy these requests?
Choose 2 Answers

1. A. Related List
2. B. Related Record
3. C. Record details
4. D. Rich text

Correct Answer: BD
A related record component is a type of component that allows users to view and edit fields from a parent record on a child record page without leaving the page. For example, a related record component can allow users to update the account status from the case layout by selecting an account record from a drop-down list. A rich text component is a type of component that allows users to display formatted text on a record page using rich text editor tools such as bold font, bullet points, images, and links. For example, a rich text component can display a message in bold font when a case is saved as acriticalrecord type by using conditional visibility rules. References: https://help.salesforce.com/s/articleView?id=sf.lightning_page_components_related_record
.htm&type=5https://help.salesforce.com/s/articleView?id=sf.lightning_page_components_ri ch_text.htm&type=5