- (Topic 1)
A company called Universal Containers would like to track bugs within Sales force. The company needs to track the bug's severity and type as well as its status and description. Bugs should be related to Cases, but the bug's owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

1. A. Create a section on the case page layout
2. B. Create a field on cases
3. C. Create a custom object for bugs and relate it to cases
4. D. Create a relationship between the standard bug object and the standard case object

Correct Answer: C

The relationship would be established using a look up to the cases object so that independent ownership can be established. It will also allow the related bugs to be visible as a related list on the cases screen.

CORRECT TEXT - (Topic 2)
What permissions arc needed to install Forcc.com Connect for MS Office?
Solution:
On the profile:
1- Connect for Office: "On, updates w/o alerts" for all clients
2- Connect for MS Outlook:"On, updates w/o alerts"

Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Topic 1)
Roll-up Summary Fields work with Opportunity Line Items to Opportunities?

1. A. True
2. B. False

Correct Answer: A

Opportunity Line Items are in a master-detail relationship with Opportunities being the master and Opportunity line items being the child. Roll up summaries are available for the master records in a master-child relationship.

CORRECT TEXT - (Topic 2)
What are 4 tools available to increase Administrator productivity?
Solution:
1- Schema Extract Tool
2- Explorer
3- Data Loader
4- Force.com Eclipse IDE

Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Topic 3)
What cannot be customized in Content?

1. A. Search Layouts
2. B. Half-life
3. C. Page Layout
4. D. Communities

Correct Answer: C