- (Topic 3)
A company recently faced an increase in backorders. The company’s marketing department recently ran a sales promotion. The purchasing and planning departments were not aware of the promotional activity. Which of the following processes will help to solve this type of problem in the future?

1. A. Sales and operations planning (S&OP)
2. B. Advanced planning and scheduling (APS)
3. C. Supplier relationship management (SRM)
4. D. Customer relationship management (CRM)

Correct Answer: A

- (Topic 3)
Use of a centralized distribution center rather than a decentralized distribution network typically results in which of the following consequences?

1. A. Distribution system overhead is higher.
2. B. Customer delivery time is shorter.
3. C. Total transportation costs are lower.
4. D. Safety stock levels are lower.

Correct Answer: D

- (Topic 3)
Which of the following actions is most appropriate when implementing a strategy to create customer-affordable value?

1. A. Use a more rapid transportation mode.
2. B. Increase safety stock.
3. C. Extend product warranty.
4. D. Employ lean principles.

Correct Answer: D

- (Topic 3)
Which of the following factors is most likely to slow the adoption of collaborative planning, forecasting, and replenishment (CPFR)?

1. A. The reluctance to share detailed information
2. B. The cost of electronic data interchange services
3. C. The risk that changed processes will disrupt operations
4. D. The risk of security breaches

Correct Answer: A

- (Topic 2)
A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?

1. A. Sales and operations planning
2. B. Distribution requirements planning
3. C. Supply Chain Operations Reference-model
4. D. Supply chain event management

Correct Answer: A