The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?

1. A. Define the minimal viable product.
2. B. Get approval and signoff on the requirements.
3. C. Schedule sprint planning meetings.

Correct Answer: B

Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?

1. A. Configuration leverages multiple programming languages.
2. B. Configuration allows for any level of complexity.
3. C. Configuration provides faster speed to market.

Correct Answer: C

A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

1. A. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
2. B. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
3. C. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

Correct Answer: B

The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC’s Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

1. A. Organization edition and license type
2. B. Storage capacity and license type
3. C. Number of active users and license type

Correct Answer: A

A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster."
What should the business analyst change to improve the user story?

1. A. Replace the specific feature with a goal.
2. B. Change the user story to the sales manager persona.
3. C. Add a quantifiable reason why the feature is needed.

Correct Answer: A