When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

1. A. Financial
2. B. Customer
3. C. Internal
4. D. Learning & Growth

Correct Answer: A

To show the change is on track, Change Managers must define and agree a set of measures that reflect the desired outcomes. What are these often called?

1. A. Islands of stability
2. B. Key performance indicators
3. C. Incremental milestones
4. D. Transition tranches

Correct Answer: B

Which statement describes an advantage of using storylelling to engage people??s hearts and mind more fully when communicating change?

1. A. Stories primarily engage rational thought so people logically work out what to do
2. B. Stories engage people by providing detailed plans and timescales for change
3. C. Stories engage people with the challenges ahead and how can be overcome
4. D. Stories entertain and help people relax, so they can be more positive about the change

Correct Answer: A

According to Honey and Munford, which learning style would team BEST through watching a video showing a new being undertaken in the work environment?

1. A. Activist
2. B. Refector
3. C. Progmalist
4. D. Theorist

Correct Answer: C

When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

1. A. The number of change initiatives affecting a specific stakeholder category
2. B. The probability of unintended consequences affecting a stakeholder group
3. C. The number of change agents required to support the change
4. D. The proportion of a given stakeholder group that are impacted by a change

Correct Answer: A