Which skill is MOST relevant to helping people through the change curve?

1. A. Time management
2. B. Negotiation
3. C. Decision making
4. D. Active listening

Correct Answer: D

Which of the following statements about a communication plan are true?
* 1. Same overall format for all change initiatives
* 2. Content will differ depending on scale and complexity of change

1. A. Only 1 is true
2. B. Only 2 is true
3. C. Both 1 and 2 are true
4. D. Neither 1 nor 2 is true

Correct Answer: B

Which action is an appropriate change management response to people in the early stages of a change cure?

1. A. Interpret emotions as evidence of poor change management
2. B. Be clear about the losses that people will experience
3. C. Delay communication until all the details are known
4. D. Accept that everyone will eventually work their way through the curve

Correct Answer: B

Which of the following statements about two-way communication are true?
Two way communication is useful for getting important information out quickly to large groups of people
Two-way communication encourages and increases people??s motivation to interact to find out more.

1. A. Only 1 is true
2. B. Only 2 is true
3. C. Both 1 and 2 are true
4. D. Neither 1 or 2 is true

Correct Answer: B

Which characteristic can be tracked using Mayfield??s stakeholder radar technique?

1. A. The power/influence that a stakeholder has in a change throughout its lite
2. B. The changes in roles and responsibilities during engagement
3. C. The interest that a stakeholder has in a change through its life.
4. D. Change in the stakeholder??s engagement needs and domain

Correct Answer: B