What metrics will embracing failure help to improve?

1. A. Mean time to detect and mean time between system incidents
2. B. Change lead time and change failure rate
3. C. Empirical test data and mean time to recover service
4. D. Mean time to detect and mean time to recover

Correct Answer: D

An organization is experiencing significant turnover of IT operational staff with most not staying more than one year. The HR Director and IT Director are trying to determine why they are having difficulty retaining IT operations professionals. What could be one of the reasons?

1. A. Overload and disruptive work patterns
2. B. Lack of time for skills development
3. C. More time spent managing the backlog than fixing problems
4. D. All of the above

Correct Answer: D

Known workarounds represent what type of toil?

1. A. Linear scaling
2. B. Tactical
3. C. Automatable
4. D. No enduring value

Correct Answer: D

How does chaos engineering as an anti-fragility strategy improve Mean Time to Recover Service?

1. A. It helps to identify weaknesses and dependencies pinpointing areas where more resilience may be required
2. B. It optimizes monitoring tools making it more likely we will detect real incidents
3. C. It creates automation for auto-recovery
4. D. Caching data in the case of a database outage instead could mean the SLO is met

Correct Answer: A

Which of the following BEST describes a business continuity plan?

1. A. The way the organization maintains operations during a disaster
2. B. The way that data, files, applications, and systems are restored
3. C. The activity of returning a configuration item back to normal
4. D. The management of risks that seriously affect the organization

Correct Answer: A