A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?

1. A. Check Knowledge Base.
2. B. Search local logs.
3. C. Research possible theories.
4. D. QUESTION NO: users.

Correct Answer: A

When transferring a file across the network, which of the following would be the FASTEST transfer rate?

1. A. 1001Kbps
2. B. 110Mbps
3. C. 1.22Gbps
4. D. 123Mbps

Correct Answer: C

A program needs to choose apples, oranges, or bananas based on an input. Which of the following programming constructs is BEST to use?

1. A. Variable
2. B. If
3. C. Datatype
4. D. Comment

Correct Answer: B

A user wants to use a laptop outside the house and still remain connected to the Internet. Which of the following would be the BEST choice to accomplish this task?

1. A. Thunderbolt cable
2. B. Bluetooth module
3. C. Infrared port
4. D. WLAN card

Correct Answer: D

Which of the following would be BEST to keep the data on a laptop safe if the laptop is lost or stolen?

1. A. Host-based firewall
2. B. Strong administrator password
3. C. Anti-malware software
4. D. Full disk encryption

Correct Answer: D