Known Error Data
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Removing or restricting rights to use an IT Service is the responsibility of which process?

1. A. Access Management
2. B. Incident Management
3. C. Request Fulfillment
4. D. Change Management

Correct Answer: A

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

1. A. Transition planning and support
2. B. Design co-ordination
3. C. Change management
4. D. Service transition management

Correct Answer: A

Which one of the following is NOT an objective of problem management?

1. A. Minimizing the impact of incidents that cannot be prevented
2. B. Preventing problems and resulting incidents from happening
3. C. Eliminating recurring incidents
4. D. Restoring normal service operation as quickly as possible

Correct Answer: D

Which Functions are included in IT operations management?

1. A. Network management and application management
2. B. Technical management and change management
3. C. IT operations control and facilities management
4. D. Facilities management and release management

Correct Answer: C