Which statement BEST represents the guidance on incident logging?

1. A. Incidents must only be logged if a resolution is not immediately available
2. B. Only incidents reported to the service desk can be logged
3. C. All incidents must be fully logged
4. D. The service desk decide which incidents to log

Correct Answer: C

Logging details of incidents and service requests
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Which of these is NOT a responsibility of Application Management?

1. A. Ensuring that the correct skills are available to manage the infrastructure
2. B. Providing guidance to IT Operations about how best to manage the application
3. C. Deciding whether to buy or build an application
4. D. Assisting in the design of the application

Correct Answer: A

Which process is responsible for ensuring that appropriate testing takes place?

1. A. Knowledge management
2. B. Release and deployment management
3. C. Service asset and configuration management
4. D. Service level management

Correct Answer: B

Which of these recommendations is best practice for service level management?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A