A Service design package (SDP} would normally be produced for which of the following?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Academic research
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Identify the input to the Problem Management process.

1. A. Request for Change
2. B. Problem Resolution
3. C. Incident Records
4. D. New Known Errors

Correct Answer: C

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

1. A. Service Units
2. B. Business Units
3. C. Service Providers
4. D. Customers

Correct Answer: C

Which one of the following is it the responsibility of supplier management to negotiate and agree?

1. A. Service level agreements (SLAs}
2. B. Third-party contracts
3. C. The service portfolio
4. D. Operational level agreements (OLAs}

Correct Answer: B