How is a service delivered between departments of same organization classified?

1. A. Internal Service
2. B. External Service
3. C. Mission Critical service
4. D. Organizational service.

Correct Answer: A

What is the name of the group that should review changes that must be implemented faster than the normal change process?

1. A. Technical management
2. B. Emergency change advisory board
3. C. Urgent change board
4. D. Urgent change authority

Correct Answer: B

Which of the following is an example of capabilities?

1. A. Menu driven range of facilities used to access service requests
2. B. Calls to the service desk to register standard changes
3. C. A software update downloaded automatically to all laptops in an organization
4. D. Software to allow programmers to debug code

Correct Answer: B

Activities
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Responsibilities

1. A. 1 and 3 only
2. B. All of the above
3. C. 2 and 4 only
4. D. 1, 2 and 4 only

Correct Answer: D