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QUESTION 81

As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider

Correct Answer: A

QUESTION 82

Which one of the following activities is NOT part of the Deming Cycle?

Correct Answer: D

QUESTION 83

What are Request Models used for?

Correct Answer: D

QUESTION 84

Which of the following should be available to the Service Desk?
1: Known Error Data
2: Change Schedules
3: Service Knowledge Management System
4: The output from monitoring tools

Correct Answer: D

QUESTION 85

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

Correct Answer: A