As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider
Correct Answer:
A
Which one of the following activities is NOT part of the Deming Cycle?
Correct Answer:
D
What are Request Models used for?
Correct Answer:
D
Which of the following should be available to the Service Desk?
1: Known Error Data
2: Change Schedules
3: Service Knowledge Management System
4: The output from monitoring tools
Correct Answer:
D
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
Correct Answer:
A