The MAIN purpose of the Service Portfolio is to describe services in terms of?

1. A. Business Value
2. B. Functionality
3. C. IT Assets
4. D. Service Level Requirements

Correct Answer: A

Which one of the following does service metrics measure?

1. A. Functions
2. B. Maturity and cost
3. C. The end-to-end service
4. D. Infrastructure availability

Correct Answer: C

Which of the following is an objective of service transition?

1. A. To negotiate service levels for new services
2. B. To plan and manage the resource requirements for releases
3. C. To provide quality knowledge of incident and problem management
4. D. To plan and manage entries in the service catalogu

Correct Answer: B

Which one of the following is the BEST description of a major incident?

1. A. An incident which is so complex that it requires root cause analysis before a workaround can be found
2. B. An incident which requires a large number of people to resolve
3. C. An incident logged by a senior manager
4. D. An incident which has a high priority or a high impact on the business

Correct Answer: D

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1) Risk assessment
2) Testing of resilience mechanisms
3) Monitoring of component availability

1. A. All of the above
2. B. 1 and 2 only
3. C. 1 and 3 only
4. D. 2 and 3 only

Correct Answer: B