- (Topic 6)
Which process is responsible for ensuring that appropriate testing takes place?

1. A. Knowledge management
2. B. Release and deployment management
3. C. Service asset and configuration management
4. D. Service level management

Correct Answer: B

- (Topic 5)
The remediation plan should be evaluated at what point in the change lifecycle?

1. A. Before the change is approved
2. B. Immediately after the change has failed and needs to be backed out
3. C. After implementation but before the post implementation review
4. D. After the post implementation review has identified a problem with the change

Correct Answer: A

- (Topic 10)
What is used to control a process?

1. A. Inputs
2. B. Functions
3. C. Objectives
4. D. Stakeholders

Correct Answer: C

- (Topic 10)
Which process works with change management to ensure only authorized components are used?

1. A. Knowledge management
2. B. Service portfolio management
3. C. Service asset and configuration management
4. D. Financial management for IT services

Correct Answer: C

- (Topic 3)
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

1. A. Internal
2. B. External
3. C. Service desk
4. D. Shared services unit

Correct Answer: C