- (Topic 10)
What service could include a differentiation as an “excitement factor”?

1. A. A core service
2. B. An enabling service
3. C. A packaged service
4. D. An enhancing service

Correct Answer: D

- (Topic 10)
Which term describes if a service is fit for use?

1. A. Serviceability
2. B. Utility
3. C. Warranty
4. D. Availability

Correct Answer: C

- (Topic 3)
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

1. A. A change
2. B. A change model
3. C. A change request
4. D. A change advisory board

Correct Answer: A

- (Topic 10)
Remediation planning is a key part of which process?

1. A. Capacity management
2. B. Change management
3. C. Financial management for IT services
4. D. Availability management

Correct Answer: B

- (Topic 6)
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

1. A. Service transition planning and support
2. B. Design coordination
3. C. Service level management
4. D. Change management

Correct Answer: B