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QUESTION 81

- (Topic 1)
What is the act of transforming resources and capabilities into valuable service better known as?

Correct Answer: A

QUESTION 82

- (Topic 10)
. Which is an outcome of service design?

Correct Answer: B

QUESTION 83

- (Topic 1)
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

Correct Answer: B

QUESTION 84

- (Topic 5)
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

Correct Answer: D

QUESTION 85

- (Topic 10)
Which is responsible for the production of the service design package (SDP)?

Correct Answer: D