- (Topic 1)
What is the act of transforming resources and capabilities into valuable service better known as?

1. A. Service management
2. B. Incident management
3. C. Resource management
4. D. Service support

Correct Answer: A

- (Topic 10)
. Which is an outcome of service design?

1. A. User training and awareness for the service is maximized
2. B. Services and operational quality are enhanced
3. C. Standard Services are provided quickly and efficiently across the business
4. D. Expectations setting of all stakeholders for the services improved

Correct Answer: B

- (Topic 1)
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

1. A. Both of the above
2. B. 1 only
3. C. Neither of the above
4. D. 2 only

Correct Answer: B

- (Topic 5)
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

1. A. Job descriptions
2. B. Functions
3. C. Teams
4. D. Roles, people or groups

Correct Answer: D

- (Topic 10)
Which is responsible for the production of the service design package (SDP)?

1. A. Service portfolio management
2. B. Service catalogue management
3. C. Design coordination
4. D. Service design

Correct Answer: D