- (Topic 5)
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

1. A. The change authorization board
2. B. The change advisory board
3. C. The change implementer
4. D. The change manager

Correct Answer: B

- (Topic 10)
Which service lifecycle stage supports the creation of a portfolio of quantified services?

1. A. Service strategy
2. B. Service design
3. C. Service level management
4. D. Service operation

Correct Answer: A

- (Topic 10)
Which statement about stakeholders is TRUE?

1. A. Customers, users and suppliers are examples of stakeholders who are can be external to the serviceprovider organization
2. B. External customers are those who work for the same organization as the IT service provider
3. C. Internal customers are always charged for the IT services they receive from the ITservice provider organization
4. D. Internal customers purchase services from third party suppliers by means of a legally binding contractor agreement

Correct Answer: A

- (Topic 1)
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices

1. A. All of the above
2. B. 1 and 3 only
3. C. 1 and 2 only
4. D. 2 and 3 only

Correct Answer: A

- (Topic 10)
Which is one of the five aspects of service design?

1. A. Management information systems and tools
2. B. Risk analysis and management approach
3. C. Management policy for business case creation
4. D. Corporate governance and policy

Correct Answer: A