- (Topic 4)
A trainer completes a detailed module. Several of the students ask for links or something that they can use to get the details, because they were not able to take notes fast enough. Which of the following would be best for the trainer to do FIRST?

1. A. Quickly search online for a website or two that appears to cover the data.
2. B. After class that night contact the course developer to request additional study material.
3. C. Give a homework assignment to search the web; the next day, review the suggestions in class.
4. D. Look through the files for an appropriate handout to give the next day.

Correct Answer: D

- (Topic 4)
During a training session, the trainer becomes aware that a student in the first row of the class appears to be having difficulty viewing material displayed on the screen in the front of the classroom. Which of the following actions should the trainer perform FIRST?

1. A. Stop using the screen to present the slides for class
2. B. Discontinue using the slides
3. C. On the next break print out the slides for the students
4. D. Turn the lights off in the classroom to allow better viewing of the slides

Correct Answer: C

- (Topic 3)
The BEST way to get learners to contribute to a discussion is to:

1. A. Listen to what the learners are saying.
2. B. Provide handouts to learners.
3. C. Set expectations at the beginning of the course.
4. D. Encourage learners to ask questions.

Correct Answer: D

- (Topic 4)
While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?

1. A. Stop working and focus on the student asking the question.
2. B. Continue working while listening to the student.
3. C. Focus on the student behind the one asking the question.
4. D. Stare at the student while listening to the question.

Correct Answer: A

- (Topic 6)
After viewing a tradeshow demonstration, the trainer has been asked to develop a course highlighting the major points. Which of the following MUST be included when converting a demonstration into a training course? (Select TWO).

1. A. The number of learners taking the course.
2. B. Opportunities for students to contribute to the class.
3. C. Comparing and contrasting upcoming local events.
4. D. Additional content at the trainer’s discretion.
5. E. Real-world examples of practical applications.

Correct Answer: BE