A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
Solution:
"The user thought the company-provided antivirus software would prevent this issue." The most likely steps to resolve the issue are to deploy an ad-blocking extension to the browser and perform a reset on the user’s web browser. Ad-blocking extensions can help to prevent pop-ups and other unwanted content from appearing in the browser, and resetting the browser can help to remove any malicious extensions or settings that may be causing the issue.

Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

1. A. Encrypt the files
2. B. Clone any impacted hard drives
3. C. Contact the cyber insurance company
4. D. Inform law enforcement

Correct Answer: B
The incident handler should clone any impacted hard drives to preserve evidence for possible litigation1

Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

1. A. Professional
2. B. Home
3. C. Enterprise
4. D. Embedded

Correct Answer: A
BitLocker is a Windows security feature that provides encryption for entire volumes, addressing the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned devices1. BitLocker is available on supported devices running Windows 10 or 11 Pro, Enterprise, or Education2. Windows 10 Home does not support BitLocker3, and Windows 10 Embedded is designed for specialized devices and does not offer BitLocker as a feature4. Therefore, the most appropriate Windows 10 edition for a single user who wants to encrypt a hard drive with BitLocker is Professional. References1: BitLocker overview - Windows Security | Microsoft Learn2: Device encryption in Windows - Microsoft Support3: Can You Turn on BitLocker on Windows 10 Home?4: How to enable device encryption on Windows 10 Home

The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

1. A. Enable multifactor authentication for each support account
2. B. Limit remote access to destinations inside the corporate network
3. C. Block all support accounts from logging in from foreign countries
4. D. Configure a replacement remote-access tool for support cases.
5. E. Purchase a password manager for remote-access tool users
6. F. Enforce account lockouts after five bad password attempts

Correct Answer: AF
The best ways to limit the bank’s risk are to enable multifactor authentication for each support account and enforce account lockouts after five bad password attempts. Multifactor authentication adds an extra layer of security to the login process, making it more difficult for attackers to gain access to systems. Account lockouts after five bad password attempts can help to prevent brute force attacks by locking out accounts after a certain number of failed login attempts.

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

1. A. Do not notify the customer if arriving before the customer.
2. B. Dismiss the customer and proceed with the after-hours work.
3. C. Contact the customer if the technician is arriving late.
4. D. Disclose the experience via social media.

Correct Answer: C
The best option for the technician to demonstrate proper communication techniques and professionalism is to contact the customer if the technician is arriving late. This shows respect for the customer’s time and expectations, and allows the customer to adjust their schedule accordingly. It also helps to maintain a positive relationship and trust between the technician and the customer. The technician should apologize for the delay and provide a realistic estimate of their arrival time. The technician should also thank the customer for their patience and understanding.
The other options are not appropriate or professional. Do not notify the customer if arriving before the customer is not a good practice, as it may cause confusion or frustration for the customer. The customer may have made other plans or arrangements based on the technician’s original schedule, and may not be available or prepared for the service. Dismiss the customer and proceed with the after-hours work is rude and disrespectful, as it ignores the customer’s needs and preferences. The customer may have questions or concerns about the service, or may want to supervise or verify the work. The technician should always communicate with the customer before, during, and after the service.
Disclose the experience via social media is unethical and unprofessional, as it may violate the customer’s privacy and the company’s policies. The technician should not share any confidential or sensitive information about the customer or the service on social media, or make any negative or inappropriate comments about the customer or the situation. References:
✑ CompTIA A+ Certification Exam Core 2 Objectives1
✑ CompTIA A+ Core 2 (220-1102) Certification Study Guide2
✑ 8 Ways You Can Improve Your Communication Skills3
✑ Professionalism in Communication | How To Do It And How It Pays4