A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

1. A. System
2. B. Power Options
3. C. Devices and Printers
4. D. Ease of Access

Correct Answer: B
The correct answer is B. Power Options. The Power Options utility in the Control Panel allows you to configure various settings related to how your computer uses and saves power, such as the power plan, the sleep mode, the screen brightness, and the battery status. To access the Power Options utility, you can follow these steps:
✑ Go to Control Panel > Hardware and Sound > Power Options.
✑ Click on Change plan settings for the power plan you are using.
✑ Click on Change advanced power settings.
✑ Expand the USB settings category and then the USB selective suspend setting subcategory.
✑ Set the option to Disabled for both On battery and Plugged in.
✑ Click on OK and then on Save changes.
This will prevent the operating system from suspending the USB devices to save power . System, Devices and Printers, and Ease of Access are not the utilities that should be used to configure the setting. System is a utility that provides information about your computer’s hardware and software, such as the processor, memory, operating system, device manager, and system protection. Devices and Printers is a utility that allows you to view and manage the devices and printers connected to your computer, such as adding or removing devices, changing device settings, or troubleshooting problems. Ease of Access is a utility that allows you to customize your computer’s accessibility options, such as the narrator, magnifier, high contrast, keyboard, mouse, and speech recognition. None of these utilities have any option to configure the USB selective suspend setting.

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

1. A. Time drift
2. B. Dual in-line memory module failure
3. C. Application crash
4. D. Filesystem errors

Correct Answer: A
The most likely cause of the issue is a “time drift”. Time drift occurs when the clock on a computer is not synchronized with the clock on the domain controller. This can cause authentication problems when a user tries to log in to the domain. The fact that the technician is unable to browse to the secure intranet site to get troubleshooting tools suggests that there may be a problem with the network connection or the firewall settings on the desktop PC12

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

1. A. Boot order
2. B. Malware
3. C. Drive failure
4. D. Windows updates

Correct Answer: C
A S.M.A.R.T. error is a warning that a hard drive is about to fail or has failed. This means that the OS cannot be loaded from the drive and the user will see an error message indicating there is no OS found. The most likely cause of this issue is drive failure.

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

1. A. Risk analysis
2. B. Sandbox testing
3. C. End user acceptance
4. D. Lessons learned

Correct Answer: A
A risk analysis must be completed before a change request for an upcoming server deployment can be approved 1
Risk analysis is an important step in the change management process because it helps identify and mitigate potential risks before changes are implemented. Once the risks have been analyzed and the appropriate measures have been taken to minimize them, the change can be approved and implemented.

The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?

1. A. Calibrate the phone sensors.
2. B. Enable the touch screen.
3. C. Reinstall the operating system.
4. D. Replace the screen.

Correct Answer: A
Calibrating the phone sensors is a step that can troubleshoot the issue of screen not autorotating on a mobile device. Screen autorotation is a feature that automatically adjusts the screen orientation based on the device’s position and movement. Screen autorotation relies on sensors such as accelerometer and gyroscope to detect the device’s tilt and rotation. Calibrating the phone sensors can help fix any errors or inaccuracies in the sensor readings that may prevent screen autorotation from working properly. Enabling the touch screen, reinstalling the operating system, and replacing the screen are not steps that should be done next to troubleshoot this issue.