- (Topic 2)
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

1. A. Sourcing fields
2. B. Function fields
3. C. Computational fields
4. D. Calculation fields

Correct Answer: B

- (Topic 3)
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

1. A. On list Context Menu, select Group By > Category
2. B. On the Filter Menu, select Group By > Category
3. C. Click Group On icon, select Category
4. D. On Navigator Filter, type tablename.group.category and press enter
5. E. On the Category column title, click Context menu > Group By Category

Correct Answer: AE
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_GroupedLists.html

- (Topic 1)
What are the two pathways to view feedback left on a published article?

1. A. Knowledge > articles > My Flagged
2. B. Knowledge base > my knowledge > flagged articles
3. C. Knowledge > My articles > Flagged
4. D. Knowledge > articles > published

Correct Answer: AD

- (Topic 3)
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

1. A. Self Service Management
2. B. Knowledge Management
3. C. Knowledge-Centered Management
4. D. Information Portal Management
5. E. Business Information Management

Correct Answer: B
Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization1. Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction1.
References
✑ Knowledge Management - ServiceNow1

- (Topic 3)
What are the three key tables in an enterprise CMDB? (Choose three.)

1. A. cmdb
2. B. sn_cmdb_bak
3. C. cmdb_rel_ci
4. D. sn_cmdb
5. E. cmdb_bak
6. F. cmdb_ci
7. G. sn_cmdb_ci

Correct Answer: ACF
Reference: https://community.servicenow.com/community?id=community_question&sys_id=7ab22ad5 dbf20498d82ffb2439961938