- (Topic 1)
Which of the following is true of Service Catalog Items in relation to the Service Catalog?

1. A. They run behind the scenes.
2. B. They are the building blocks.
3. C. They are optional.
4. D. They provide options.

Correct Answer: B

- (Topic 1)
What is a Record Producer?

1. A. A Record Producer is a type of Catalog Item that is used for Requests, not Services
2. B. A Record Producer creates user records
3. C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
4. D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Correct Answer: D

- (Topic 1)
Table Access Control rules are processed in the following order:

1. A. any table name (wildcard), parent table name, table name
2. B. table name, parent table name, any table name (wildcard)
3. C. parent table name, table name, any table name (wildcard)
4. D. any table name (wildcard), table name, parent table name

Correct Answer: B

- (Topic 3)
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

1. A. Add the role Log Write [sn_log_write] to the Impersonator Group
2. B. Create user update set for impersonation tracking
3. C. Activate the glide.sys.log_impersonation prop
4. D. From User icon, select Elevate Roles
5. E. On the Impersonator role record, right click and select Create Log

Correct Answer: C
Reference https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055

- (Topic 3)

An order from the Service Catalog has been placed. Two records in the Platform are
created as a result. Which two records are associated with tins newly ordered item? Choose 2 answers

1. A. A record of sc_task
2. B. A record of sc_req_llem table
3. C. A change record
4. D. An Incident record
5. E. A problem record

Correct Answer: AB