Which Information should the BA gather during the initial discovery meeting?

1. A. Employee review cycle for the support team
2. B. Limitations of the current support process
3. C. A Contact information for key stakeholders

Correct Answer: B

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

1. A. Write the user story without making any assumptions about how it will be implemented or which components are affected.
2. B. Ask the development team to investigate and document all affected components before the story can be written.
3. C. Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Correct Answer: C

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

1. A. Define a common repository to hold all user stories and track changes over time.
2. B. Allow each team member to merge all user stories at the end of user acceptance testing.
3. C. Send emails to stakeholders with all of the changes to the user stories.

Correct Answer: A

The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

1. A. Ask questions to understand their needs and focus on shared goals.
2. B. Present the pros and cons of the decision by using logic and facts.
3. C. Demonstrate the BA's expertise and clearly state the decision is final.

Correct Answer: A

Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

1. A. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
2. B. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
3. C. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.

Correct Answer: A