The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

1. A. User Acceptance testing
2. B. Journey Mapping
3. C. Requirements Gathering

Correct Answer: B

The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

1. A. Tracks changes on a daily basis and provides a history of changes
2. B. Tracks changes for the testing team and provides access to user stories
3. C. Tracks changes in real time and provides a single source of truth

Correct Answer: A

Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?

1. A. Partners need to submit monthly sales reports.
2. B. The portal should allow for partners to upload monthly sales reports.
3. C. The portal should allow for partners to access monthly sales reports.

Correct Answer: B

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?

1. A. A business process model
2. B. A persona journey map
3. C. A collection of use cases

Correct Answer: A

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

1. A. Proceed with the sales team's project as planned.
2. B. Start project work for the operations team.
3. C. Include the operations team during discovery.

Correct Answer: A