The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

1. A. journey Mapping
2. B. Survey /Questionnaire
3. C. Focus Groups

Correct Answer: A

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

1. A. Review the effort and impacts with the service team, and work to align requirements across the teams.
2. B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
3. C. Prioritize the effort as defined by sales and ask the director to review any service impact
4. D. .

Correct Answer: A

A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO’s documentation.
Which step should the BA take first?

1. A. Create an Entity Relationship Diagram (ERD) of the current state.
2. B. Meet with stakeholders as a group to capture future requirements.
3. C. Meet with stakeholders as a group to understand the current state.

Correct Answer: C

Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?

1. A. Business analysis plan
2. B. Process mapping
3. C. Change management

Correct Answer: B

The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

1. A. Share user stories about the feature.
2. B. Demo the new feature.
3. C. Create a feature manual.

Correct Answer: B