The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?

1. A. Verify acceptance criteria.
2. B. Identify dependent components.
3. C. Delete the definition of done

Correct Answer: B

Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

1. A. Test
2. B. Plan
3. C. Build

Correct Answer: B

A business analyst has been tasked with leading prototype efforts for a Salesforce project. What is a prototype?

1. A. A model of a final proposed product
2. B. A first pass, simple sketch of an idea
3. C. A polished, proven solution

Correct Answer: B

Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

1. A. Time Zone
2. B. Language
3. C. Working Hours
4. D. Locale

Correct Answer: C

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

1. A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
2. B. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
3. C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

Correct Answer: A