Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

1. A. Hold a one-on-one diagram session with each stakeholder before the workshop.
2. B. Proceed with the workshop as scheduled with the stakeholders who are available.
3. C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Correct Answer: C

Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

1. A. User stories provide specific details about a product early in the development lifecycle.
2. B. User stones decrease the need for collaboration within a product team throughout the project.
3. C. User stones translate requirements in a way that shows a product's value to the end user.

Correct Answer: C

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

1. A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
2. B. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
3. C. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

Correct Answer: A

The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

1. A. Process mapping
2. B. Value stream mapping
3. C. Data modeling

Correct Answer: A

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

1. A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
2. B. Move the deployment date out so the teams have more time to work.
3. C. Review the user stories to ensure they are small, testable, and valuable.

Correct Answer: C