Which method should a business analyst use to show current state business flows in Salesforce?

1. A. Universal Process Notation
2. B. Entity Relationship Diagramming
3. C. Storyboarding

Correct Answer: A

Universal Containers is transitioning to Slack as its internal communication tool and is ready to release. What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

1. A. Complete development on bugs discovered during this phase.
2. B. Get written sign-off from all business stakeholders.
3. C. Conduct a final retrospective meeting with the project team.

Correct Answer: B

After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

1. A. Update the gap analysis document and scope statement specification.
2. B. Update the change request log and draft a new user story.
3. C. Update the change management document and user acceptance testing plans.

Correct Answer: B

Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?

1. A. Organize a brainstorming session with service team leadership.
2. B. Engage in a live process modeling exercise with the service team.
3. C. Review individual surveys and questionnaires from the service team.

Correct Answer: A

Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

1. A. Persona analysis
2. B. Enterprise analysis
3. C. Stakeholder analysis

Correct Answer: A