Which of the following CANNOT be provided by a tool?

1. A. Knowledge
2. B. Information
3. C. Wisdom
4. D. Data

Correct Answer: C

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

1. A. Service level management
2. B. Service catalogue management
3. C. Demand management
4. D. Service transition

Correct Answer: B

What are the Patterns of Business Activity (PBA}?

1. A. 3 only
2. B. 1 only
3. C. 2 only
4. D. All of the above

Correct Answer: D

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

1. A. Service design
2. B. Service transition
3. C. Continual service improvement
4. D. Service operation

Correct Answer: A

Which of the following should be available to the Service Desk?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A