Which of the following statements is INCORRECT?

1. A. The SKMS is part of the Configuration Management System (CMS}
2. B. The SKMS can include data on the performance of the organization
3. C. The Service Knowledge Management System (SKMS} includes Configuration Management Databases (CMDB}
4. D. The SKMS can include user skill levels

Correct Answer: A

Recording and control of virtual CIs
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

1. A. A change
2. B. A change model
3. C. A change request
4. D. A change advisory board

Correct Answer: A

What are the categories of event described in the ITIL service operation book?

1. A. Informational, scheduled, normal
2. B. Scheduled, unscheduled, emergency
3. C. Informational, warning, exception
4. D. Warning, reactive, proactive

Correct Answer: C

Which of the following CANNOT be stored and managed by a tool?

1. A. Data
2. B. Wisdom
3. C. Information
4. D. Knowledge

Correct Answer: B