Which of the following statements about processes is INCORRECT?

1. A. They are units of organizations
2. B. They are measurable
3. C. They deliver specific results
4. D. They respond to specific events

Correct Answer: A

Which one of the following generates demand for services?

1. A. Infrastructure trends
2. B. Patterns of business activity (PBA}
3. C. Cost of providing support
4. D. Service level agreements (SLA}

Correct Answer: B

Details of failed changes
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Risk assessment

1. A. 1, 2 and 4 only
2. B. 1, 2 and 3 only
3. C. 2, 3 and 4 only
4. D. 1, 3 and 4 only

Correct Answer: C

Agreeing targets in Service Level Agreements
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A