Core
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

1. A. Data
2. B. Information
3. C. Knowledge
4. D. Governance

Correct Answer: C

Customer perceptions and business outcomes help lo define what?

1. A. The value off a service
2. B. Governance
3. C. Total cost of ownership (TCO}
4. D. Key performance indicators (KPIs}

Correct Answer: A

Which is an objective of access management?

1. A. To efficiently respond to requests for granting access to services.
2. B. To defect changes of state that have significance for management of an IT service.
3. C. To assist with general information, complains or comments.
4. D. To minimize the impact of incidents that cannot be prevented.

Correct Answer: A

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

1. A. Availability management
2. B. Capacity management
3. C. Design coordination
4. D. Release management

Correct Answer: C