Which of the following combinations covers all the roles in Service Asset and Configuration Management?

1. A. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
2. B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
3. C. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
4. D. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board;CMS/tools Administrator; Financial Asset Manager

Correct Answer: B

Which of the following is an enabler of best practice?

1. A. Standards
2. B. Technology
3. C. Academic research
4. D. Internal experience

Correct Answer: B

Which of the following service desk organizational structures are described in service operation?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

1. A. Internal
2. B. External
3. C. Service desk
4. D. Shared services unit

Correct Answer: C