Which Function would provide staff to monitor events in an Operations Bridge?

1. A. Applications Management
2. B. Service Desk
3. C. Technical Management
4. D. IT Operations Management

Correct Answer: C

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

1. A. Service level management
2. B. Problem management
3. C. Change management
4. D. Event management

Correct Answer: B

A new IT service
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Where should all master copies of controlled software and documentation be stored?

1. A. In the definitive software library
2. B. In the definitive media library
3. C. In the definitive security library
4. D. In the definitive production library

Correct Answer: B

To add value to the business, what are the four reasons to monitor and measure?

1. A. Evaluate; Diagnose; Justify; Intervene
2. B. Validate; Direct; Justify; Improve
3. C. Validate; Direct; Justify; Intervene
4. D. Evaluate; Direct; Justify; Improve

Correct Answer: C