Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

1. A. The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
2. B. The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development
3. C. The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
4. D. Service Catalogue and Service Portfolio are different names for the same thing

Correct Answer: C

Which of the following should be considered when designing measurement systems, methods and metrics?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

To identify, control, report and verify service assets and configuration items (CIs}
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

What services to offer and to whom?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Which of the following are managed by facilities management?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A