Which process would maintain policies, standards and models for service transition activities and processes?

1. A. Change management
2. B. Capacity management
3. C. Service transition planning and support
4. D. Release management

Correct Answer: C

There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Those planned to be delivered
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

1. A. Whether to buy an application or build it
2. B. Should application development be outsourced
3. C. Who the vendor of the storage devices will be
4. D. Where the vendor of an application is located

Correct Answer: A

The output from monitoring tools

1. A. 1,2 and 3 only
2. B. 1,2 and4 only
3. C. 2,3 and 4 only
4. D. All of the above

Correct Answer: D