Which of the following questions does Service Strategy help answer with its guidance?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Users
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

What BEST describes an important principle of communication in service operation?

1. A. It is efficient, effective and economical for all IT services.
2. B. It has an intended purpose or a resultant action.
3. C. It focuses on creating a relationship between processes and products.
4. D. It has responsibility for creating policies.

Correct Answer: A

Which of the following are types of service defined in ITIL?
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Which of the following is NOT an aim of the Change Management process?

1. A. Overall business risk is optimized
2. B. Standardized methods and procedures are used for efficient and prompt handling of all Changes
3. C. All budgets and expenditures are accounted for
4. D. All changes to Service Assets and Configuration Items (CIs} are recorded in the Configuration Management system

Correct Answer: C