Which of these statements about resources and capabilities is CORRECT?

1. A. Resources are types of service asset and capabilities are not
2. B. Resources and capabilities are both types of service asset
3. C. Capabilities are types of service asset and resources are not
4. D. Neither capabilities nor resources are types of service asset

Correct Answer: B

Which of the following is NOT an objective of Continual Service Improvement?

1. A. Review and analyze Service Level Achievement results
2. B. Identify activities to improve the efficiency of service management processes
3. C. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
4. D. Conduct activities to deliver and manage services at agreed levels to business users

Correct Answer: D

Which of the following are within the scope of service asset and configuration management?
1: Identification of configuration items (CIs)
2: Recording relationships between CIs
3: Recording and control of virtual CIs
4: Approving finance for the purchase of software to support service asset and configuration management

1. A. 1, 2 and 3 only
2. B. All of the above
3. C. 1, 2 and 4 only
4. D. 3 and 4 only

Correct Answer: A

Remediation planning is BEST described in which of the following ways?

1. A. Planning how to recover the cost of a change
2. B. Planning the steps required to be taken if a change is unsuccessful
3. C. Planning how to compensate a user for a failed change
4. D. Planning how to advise the change requestor of a failed change

Correct Answer: B

With which process is problem management likely to share categorization and impact coding systems?

1. A. Incident management
2. B. Service asset and configuration management
3. C. Capacity management
4. D. IT service continuity management

Correct Answer: A