Which one of the following would NOT involve event management?

1. A. Intrusion detection
2. B. Recording and monitoring environmental conditions in the data centre
3. C. Recording service desk staff absence
4. D. Monitoring the status of configuration items

Correct Answer: C
Reference: http://wiki.en.it-processmaps.com/index.php/Event_Management

Which of the following might be used to manage an Incident?
1) Incident Model
2) Known Error Record

1. A. 1 only
2. B. 2 only
3. C. Both of the above
4. D. Neither of the above

Correct Answer: C

Which of the following statements MOST correctly identifies the scope of design coordination activities?

1. A. Only changes that introduce new services
2. B. It is mandatory that all changes are subject to design coordination activity
3. C. Only changes to business critical systems
4. D. Any change that the organization believes could benefit

Correct Answer: D

Which stage of the change management process deals with what should be done if the change is unsuccessful?

1. A. Remediation planning
2. B. Categorization
3. C. Prioritization
4. D. Review and close

Correct Answer: A

A configuration model can be used to help
1) Assess the impact and cause of incidents and problems
2) Assess the impact of proposed changes
3) Plan and design new or changed services
4) Plan technology refresh and software upgrades

1. A. 1, 2 and 3 only
2. B. All of the above
3. C. 1, 2 and 4 only
4. D. 3 and 4 only

Correct Answer: B