Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

1. A. Service Design
2. B. Service Transition
3. C. Service Strategy
4. D. Service Operation

Correct Answer: C

Which one of the following functions would be responsible for the management of a data centre?

1. A. Technical management
2. B. Service desk
3. C. Application management
4. D. Facilities management

Correct Answer: D

Which of the following areas would technology help to support during the service lifecycle?
1: Data mining and workflow
2: Measurement and reporting
3: Release and deployment
4: Process design

1. A. 2, 3 and 4 only
2. B. 1, 3 and 4 only
3. C. 1, 2 and 3 only
4. D. All of the above

Correct Answer: D

Which one of the following is NOT the responsibility of service catalogue management?

1. A. Ensuring that information in the service catalogue is accurate
2. B. Ensuring that service level agreements are maintained
3. C. Ensuring that information in the service catalogue is consistent with information in the service portfolio
4. D. Ensuring that all operational services are recorded in the service catalogue

Correct Answer: B

Which of the following are aspects of Service Design?
1) Architectures
2) Technology
3) Service Management processes
4) Metrics

1. A. 1 only
2. B. 2 and 3 only
3. C. 1, 2 and 4 only
4. D. All of the above

Correct Answer: D