Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

1. A. To ensure that a service managed and operated accordance with constraints specified during design
2. B. To design and develop capabilities for service management
3. C. To provide good-quality knowledge and information about services
4. D. To plan the resources required to manage a release

Correct Answer: B

Order the following continual service improvement (CSI) implementation steps into the
correct sequence in alignment with the plan, Do, Check, Act (PDCA) model.
1) Allocate roles and responsibilities to work on CSI initiatives.
2) Measure and review that the CSI plan is executed and its objectives are being achieved.
3) Identify the scope, objectives and requirements for CSI.
4) Decision on implementation of further enhancement.

1. A. 3-1-2-4
2. B. 3-4-2-1
3. C. 1-3-2-4
4. D. 2-3-4-1

Correct Answer: A

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

1. A. Change management
2. B. IT service continuity management
3. C. Financial management for IT services
4. D. Service catalog management

Correct Answer: B
Reference: http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design (See IT service continuity management)

Which of the following CANNOT be stored and managed by a tool?

1. A. Data
2. B. Knowledge
3. C. Wisdom
4. D. Information

Correct Answer: C

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

1. A. Service Level Management
2. B. Change Management
3. C. Incident Management
4. D. Service Asset and Configuration Management

Correct Answer: D