A plan for managing the end of a supplier contract should be created when?

1. A. The contract is being negotiated
2. B. The contract is about to be ended
3. C. The Supplier Manager decides that there is a risk the contract might need to end soon
4. D. The contract has been agreed

Correct Answer: A

Availability Management is responsible for availability of the:

1. A. Services and Components
2. B. Services and Business Processes
3. C. Components and Business Processes
4. D. Services, Components and Business Processes

Correct Answer: A

The remediation plan should be evaluated at what point in the change lifecycle?

1. A. Before the change is approved
2. B. Immediately after the change has failed and needs to be backed out
3. C. After implementation but before the post implementation review
4. D. After the post implementation review has identified a problem with the change

Correct Answer: A

Which of the following is NOT an objective of service transition?

1. A. To ensure that a service can be operated, managed and supported
2. B. To provide training and certification in project management
3. C. To provide quality knowledge and information about services and service assets
4. D. To plan and manage the capacity and resource requirements to manage a release

Correct Answer: B

Which reason describes why ITIL is so successful?

1. A. The five ITIL volumes are concise
2. B. It is not tied to any particular vendor platform
3. C. It tells service providers exactly how to be successful
4. D. It is designed to be used to manage projects

Correct Answer: B