Which process or function is responsible for the Definitive Media Library and Definitive Spares?

1. A. Facilities Management
2. B. Access Management
3. C. Request Fulfilment
4. D. Service Asset and Configuration Management

Correct Answer: D

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

1. A. Service Transition
2. B. Risk Management
3. C. IT Service Continuity Management
4. D. Availability Management

Correct Answer: A

Which of the following would be examined by a major problem review?
1: Things that were done correctly
2: Things that were done incorrectly
3: How to prevent recurrence
4: What could be done better in the future

1. A. 1 only
2. B. 2 and 3 only
3. C. 1, 2 and 4 only
4. D. All of the above

Correct Answer: D

Which of the following is a responsibility of Supplier Management?

1. A. Development, negotiation and agreement of contract
2. B. Development, negotiation and agreement of Organizational Level Agreements
3. C. Development, negotiation and agreement of Service Level Agreement
4. D. Development, negotiation and agreement of Service Portfolio

Correct Answer: A

Which one of the following can help determine the level of impact of a problem?

1. A. Definitive media library (DML)
2. B. Configuration management system (CMS)
3. C. Statement of requirements (SOR)
4. D. Standard operating procedures (SOP)

Correct Answer: B