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QUESTION 26

A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

Correct Answer: D

QUESTION 27

Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

Correct Answer: AB

QUESTION 28

A Service Representative transfers a Live Agent Chat to another Representative. Which two things will happen? Choose 2 answers

Correct Answer: CD

QUESTION 29

Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

Correct Answer: B

QUESTION 30

universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

Correct Answer: C