A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

1. A. Field Service with Integrated Payments
2. B. Experience Cloud with Customer Account Portal template
3. C. Einstein Bots with Credit Card Payments
4. D. Service Cloud Voice with Tele-pay

Correct Answer: D

Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

1. A. Select two Twitter or Facebook accounts.
2. B. Create and assign permission sets to give agents social account access.
3. C. Retrieve Social Studio credentials.
4. D. Enable the Moderation feature to automatically create cases from posts.

Correct Answer: AB

A Service Representative transfers a Live Agent Chat to another Representative. Which two things will happen? Choose 2 answers

1. A. Both Service Reps can chat with the Customer.
2. B. The Customer does not know they were transferred.
3. C. The Chat Transcript and Case are transferred.
4. D. The Customer is shown the new Representative's Name

Correct Answer: CD

Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

1. A. Configure Case Assignment Rules to use Queues.
2. B. Configure Omni-Channel Routing Model as Most Available.
3. C. Configure Case Assignment Rules to use Users.
4. D. Configure Omni-Channel Routing Model as Least Active.

Correct Answer: B

universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

1. A. Omni channel
2. B. Contact Requests
3. C. field service
4. D. Mobile connect

Correct Answer: C