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QUESTION 31

Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?

Correct Answer: C

QUESTION 32

Universal Containers wants to be able to assign cases based on the same criteria they use for chat . Which feature should a consultant recommend?

Correct Answer: C

QUESTION 33

Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

Correct Answer: B

QUESTION 34

Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?

Correct Answer: B