- (Topic 2)
At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?

1. A. The instructor compared learning achievements to learning objectives
2. B. The instructor failed to monitor learner progress during training
3. C. The instructor failed to properly motivate the class.
4. D. The instructor used too many delivery methods during training

Correct Answer: B

- (Topic 6)
A trainer needs to work with conflicting departments in a single classroom environment. Which of the following is the BEST way to engage the learners? (Select TWO).

1. A. Assigned seating
2. B. Instructor-led feature/benefit discussions
3. C. Fill-in-the-blank
4. D. Use closed questions
5. E. Game show using buzzer devices

Correct Answer: AD

- (Topic 3)
The instructor noticed that a discussion was getting off track and out of control. Which of the following question types can help the instructor gain control of the discussion?

1. A. Open
2. B. Clarifying
3. C. Closed
4. D. Probing

Correct Answer: C

- (Topic 1)
When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?

1. A. Closed-ended
2. B. Open-ended
3. C. Clarifying
4. D. True/false

Correct Answer: B

- (Topic 5)
An instructor just finished discussing a topic. Afterwards, one of the learners displays uncertainty with their body movement. Which of the following is the MOST likely action the instructor should take NEXT?

1. A. Check with the learner to see if further clarification is needed.
2. B. Review the topic again and continue with the training.
3. C. Review the topic again to ensure all learners understand the content.
4. D. Inform the learner that any concerns will be addressed at the end of class.

Correct Answer: A