- (Topic 2)
An instructor realizes that a learner is confused about the information based upon a question the learner asks. Which of the following should the instructor do to address this issue?

1. A. The instructor should rephrase the question asked by the learner and clarify their confusion.
2. B. The instructor should stop instruction and have a review of all of the information covered.
3. C. The instructor should immediately provide clarification so as to not impede the progress of the rest of the group.
4. D. The instructor should refer the learner to additional study materials that they can review for clarification after the class.

Correct Answer: A

- (Topic 2)
Which of the following is the BEST benefit of allowing time for introductions at the
beginning of class?

1. A. Ease tensions associated with many courses.
2. B. Enhances the instructor's technical competency.
3. C. Helps to determine team building groups.
4. D. Determines the class objectives.

Correct Answer: A

- (Topic 2)
During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request?

1. A. Review the topic in the next more advanced course.
2. B. Extend the length of the course to include the topic.
3. C. Remove a section from the course material to make room for the requested topic.
4. D. Include the topic without modifying the course material.

Correct Answer: D

- (Topic 3)
While teaching a class the instructor constantly notices a learner is straining to see the information on the whiteboard and is looking frustrated. The instructor asked the class if everyone understands the material, and thelearners confirmed that they all understand the material. Which of the following can the instructor do to improve the learning opportunities for the frustrated learner? (Select TWO).

1. A. Ask the learner to sit closer to the whiteboard so it can be seen easier.
2. B. Approach the learner during lunch to see if the material is being understood.
3. C. Ask one of the advanced learners to check on the frustrated learner.
4. D. Give the learner homework to see if they understand the lesson.
5. E. Call the learner to the front of the class to explain some of the material.

Correct Answer: AB

- (Topic 3)
Which of the following methods should be used to positively motivate students in a mandatory training session?

1. A. Create empathy with the students by stating you do not want to be there either.
2. B. Allow students to determine their break times to provide them a feeling of control.
3. C. Rush through the material so that the class ends early.
4. D. Inform students that their participation in the class will be evaluated and reported.

Correct Answer: B